Shipping Policy.
Effective Date: 29/09/2023
Our Shipping Policy forms part of, and must be read in conjunction with, our website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping Options and Rates
South West Region of Western Australia Orders
Order prior to 1pm, Monday to Saturday, for same day LOCAL delivery (Dunsborough, Quindalup, Eagle Bay, Bunker Bay, Yallingup).
Orders placed after 1pm will be prepared and delivered the following day.
Orders placed after 1pm on Saturday, will be delivered on Monday.
*Order prior to 10am for same day delivery for all other delivery zones. Areas further from Dunsborough, Quindalup, Eagle Bay, Bunker Bay, Yallingup can only be delivered in the afternoon due to the distance needing to be traveled.
The cost of shipping to locations in the South West region of WA vary depending on location.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available on Monday to Saturday between 9:30am - 4pm (times are in AWST). You can reach us via email at hello@zestflowers.com.au or on 0447 322 554.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once the flowers or product has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery or feel that your address is unsafe to leave something unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur an additional delivery charge.
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to us at hello@zestflowers.com.au or on 0447 322 554. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing Zest Flowers!