Shipping Policy.
Effective Date: 29/09/2023
Our Shipping Policy forms part of, and must be read in conjunction with, our website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping Options and Rates
We ship domestically within Australia. Your orders will be dispatched and posted by the next business day.
Once dispatched, shipping time will vary depending on the type of delivery or shipping selected.
South West Region of Western Australia Orders
Orders placed prior to 1pm will receive same day delivery from Monday to Saturday while orders placed after 1pm will be prepared and delivered the following day. For orders placed after 1pm on Saturday, the order will be delivered on Monday. Areas further from Dunsborough can only be delivered in the afternoon due to the distance needing to be traveled.
The cost of shipping to locations in the South West region of WA vary depending on location. The following outlines the cost of delivery per order:
Dunsborough Town Centre: $15.00 per order
Yallingup, Eagle Bay, Bunker Bay: $20.00 per order
Vasse, Metricup, Injidup: $30.00 per order
Busselton, Geographe: $40.00 per order
Cowaramup, Gracetown, Margaret River, Gnarabup + surrounds: $45.00 per order
Peppy Grove Beach: $50.00 per order
Standard Shipping
Standard shipping parcels are sent via Australia Post. The cost of shipping is calculated at checkout based on the weight of the items. Standard shipping is expected to take 2-4 business days for WA orders and 3-6 business days for all other Australian states other than WA as per the Australia Post website.
Express Shipping
Express shipping parcels are sent via Australia Post. The cost of shipping is calculated at checkout based on the weight of the items. Express shipping is expected to take 1-2 business days for WA orders and 1-3 business days for all other Australian states other than WA as per the Australia Post website.
Shipping Restrictions
We strive to fulfil orders to the best of our ability; however, there may be certain shipping restrictions or limitations, such as the interstate shipping of honey.
If you have any questions regarding shipping restrictions or if your order falls under any of these limitations, please contact our customer support for further assistance.
Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow 1 business day for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through Australia Post’s tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact us at hello@zestflowers.com.au or on 0447 322 554 within 5 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available on Monday to Saturday between 9:30am - 4pm (times are in AWST). You can reach us via email at hello@zestflowers.com.au or on 0447 322 554.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge based on the weight of the item, the location being shipped and if you would like it standard of express shipped as per the rates listed above.
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to us at hello@zestflowers.com.au or on 0447 322 554. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing Zest Flowers!